1. Services Provided

NightHawk Elite Service Valet provides doorstep trash collection and related amenity-support services to residents and property managers of contracted apartment complexes and communities. Our website may also be used to view service information, guidelines, contact our team, or submit requests.

2. Eligibility

You must be at least 18 years old to use our services. Residents must live in a community currently contracted with us. Property managers must have an executed service agreement with NightHawk Elite Service Valet.

3. Website Use

You may use our website for lawful purposes only. You agree not to misuse our site, interfere with its operation, or attempt unauthorized access. Any materials on our site (text, images, logos, etc.) are owned by NightHawk Elite Service Valet and may not be copied, sold, or redistributed without written permission.

4. Service Rules for Residents

Residents must follow community-specific trash guidelines provided by property management or posted on our website. Trash must be properly bagged, tied, and placed outside during designated service times only. Oversized or prohibited items (such as furniture, hazardous waste, or electronics) require special pickup arrangements. Failure to follow guidelines may result in warnings, service refusal, or fees as outlined by the community or property manager.

5. Payments

Residents do not pay NightHawk Elite Service Valet directly unless otherwise stated; service fees are typically included in rent or community charges. Property managers are responsible for payments under their contractual agreement with us. We reserve the right to suspend or terminate services if payments are not received on time.

6. Limitation of Liability

While we strive to provide reliable and timely service, NightHawk Elite Service Valet is not responsible for:

• Items damaged due to improper bagging or prohibited materials.
• Delays or missed pickups caused by severe weather, unsafe conditions, or events beyond our control.
• Any indirect, incidental, or consequential damages arising from use of our website or services.

Our maximum liability is limited to the amount paid for the specific service in question.

7. Indemnification

You agree to indemnify and hold harmless NightHawk Elite Service Valet, its employees, and partners against any claims, damages, or expenses arising from your misuse of our website, violation of service guidelines, or breach of these Terms.

8. Privacy

Your privacy matters to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using our services, you consent to our Privacy Policy.

9. Termination

We reserve the right to suspend or terminate your access to our website or services at any time for violations of these Terms or misuse of services.

10. Changes to Terms

We may update these Terms of Service from time to time. Updates will be posted on this page with a new effective date. Continued use of our services means you accept the updated Terms.

11. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles. Any disputes must be resolved in state or federal courts located in Blount County, Tennessee.

12. Contact Information

NightHawk Elite Service Valet, LLC
Maryville, TN
Email: service@nighthawkvalet.com
Phone: 1-865-346-4541

1. Information We Collect

We may collect the following types of information:

• Personal Information (e.g., name, email address, phone number, unit number, property name) when you fill out forms, contact us, or submit a service request.
• Account & Service Information related to your apartment complex, service requests, or complaint submissions.
• Payment Information only if payments are made directly through us. If collected, payments are processed securely through third-party providers.
• Technical Information such as IP address, browser type, device type, and usage data when you access our website.
• Database Records related to your property or service (schedules, guidelines, or service status stored in secure databases).

2. How We Use Your Information

We use your information to:

• Provide doorstep trash collection and related services.
• Communicate service updates, reminders, and responses to your inquiries.
• Process payments (if applicable).
• Improve our website, services, and customer support.
• Maintain safety, compliance, and operational efficiency.
• Meet contractual obligations with property managers and communities.

3. How We Store and Protect Information

We store service-related data in secure databases and may use trusted third-party providers such as Google Firebase, Google Workspace, or Zapier for operational workflows. We implement appropriate safeguards, including encryption where applicable, access controls, and regular monitoring. Data is retained only as long as necessary for business, legal, or contractual purposes.

4. Sharing of Information

We do not sell or rent your personal information. We may share limited information with:

• Property Managers or Owners to ensure proper service delivery and reporting.
• Service Providers and Vendors (e.g., payment processors, database or IT providers) strictly as needed to operate our services.
• Legal or Regulatory Authorities if required by law, court order, or to enforce our Terms of Service.

5. Resident and Property Manager Data

Resident data may be stored to identify unit numbers, track service compliance, or resolve issues. Property manager data is used only for business purposes and stored securely. Any resident-submitted complaints, service requests, or communications are treated as confidential between the resident, property management, and NightHawk Elite Service Valet.

6. Cookies and Tracking

Our website may use cookies or similar technologies to improve functionality, analyze usage, and enhance user experience. You may adjust your browser settings to block or limit cookies, though this may affect site functionality.

7. Your Choices and Rights

You may request to review, update, or delete your personal information by contacting us. Tennessee residents have rights under state and federal privacy laws. We voluntarily follow best practices to safeguard personal information.

8. Children's Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal data from children.

9. Data Transfers

If you access our website outside of Tennessee or the U.S., your information may be transferred and stored in the U.S., where our servers and providers are located.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of changes.

11. Contact Us

NightHawk Elite Service Valet, LLC
Maryville, TN
Email: service@nighthawkvalet.com
Phone: 1-865-346-4541