Company: NightHawk Elite Service Valet, LLC ("we," "our," or "us") · Location: Maryville, Tennessee, USA
1. Information We Collect
We may collect the following types of information:
- Personal Information (e.g., name, email address, phone number, unit number, property name) when you fill out forms, contact us, or submit a service request.
- Account & Service Information related to your apartment complex, service requests, or complaint submissions.
- Payment Information only if payments are made directly through us (most payments are handled through property management). If collected, payments are processed securely through third-party providers.
- Technical Information such as IP address, browser type, device type, and usage data when you access our website.
- Database Records related to your property or service (for example, schedules, guidelines, or service status stored in secure databases).
2. How We Use Your Information
We use your information to:
- Provide doorstep trash collection and related services.
- Communicate service updates, reminders, and responses to your inquiries.
- Process payments (if applicable).
- Improve our website, services, and customer support.
- Maintain safety, compliance, and operational efficiency.
- Meet contractual obligations with property managers and communities.
3. How We Store and Protect Information
- We store service-related data in secure databases and may use trusted third-party providers such as Google Firebase, Google Workspace, or Zapier for operational workflows.
- We implement appropriate safeguards, including encryption where applicable, access controls, and regular monitoring.
- Data is retained only as long as necessary for business, legal, or contractual purposes.
4. Sharing of Information
We do not sell or rent your personal information. We may share limited information with:
- Property Managers or Owners to ensure proper service delivery and reporting.
- Service Providers and Vendors (e.g., payment processors, database or IT providers) strictly as needed to operate our services.
- Legal or Regulatory Authorities if required by law, court order, or to enforce our Terms of Service.
5. Resident and Property Manager Data
- Resident data may be stored to identify unit numbers, track service compliance, or resolve issues.
- Property manager data (e.g., emails, contracts, reporting details) is used only for business purposes and stored securely.
- Any resident-submitted complaints, service requests, or communications are treated as confidential between the resident, property management, and NightHawk Elite Service Valet.
6. Cookies and Tracking
- Our website may use cookies or similar technologies to improve functionality, analyze usage, and enhance user experience.
- You may adjust your browser settings to block or limit cookies, though this may affect site functionality.
7. Your Choices and Rights
- You may request to review, update, or delete your personal information by contacting us.
- Tennessee residents have rights under state and federal privacy laws. While no comprehensive Tennessee privacy law currently exists like California's CCPA, we voluntarily follow best practices to safeguard personal information.
8. Children's Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal data from children.
9. Data Transfers
If you access our website outside of Tennessee or the U.S., your information may be transferred and stored in the U.S., where our servers and providers are located.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of changes.